Refund Policy

1. Overview

Montessori Core is committed to providing a fair and transparent refund process. This Refund Policy applies to all subscription payments made through our payment processor, Paystack. By subscribing to Montessori Core, you agree to the terms outlined below.

2. Free Trial

All new Schools receive a 14-day free trial with full access to the Platform. No credit card is required to start the trial. At the end of the trial period, you will be prompted to select a plan and enter payment details. If you do not subscribe, your access ends and no charge is made.

3. Monthly Subscriptions

Monthly subscriptions are billed in advance on a recurring basis. You may cancel at any time from your Admin Dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until that date.

Monthly subscription payments are non-refundable.

Because monthly plans are low-commitment and you may cancel at any time, we do not offer partial-month refunds on monthly subscriptions.

4. Annual Subscriptions

Annual subscriptions are billed upfront at a discounted rate. You may request a refund within 14 days of the initial annual payment. After 14 days, annual subscriptions are non-refundable for the remainder of the term.

If you request a refund within the 14-day window, we will refund the annual amount minus a prorated charge for the period used at the equivalent monthly rate, plus any payment processing fees incurred.

5. Plan Upgrades

When you upgrade to a higher-tier plan, the new rate takes effect immediately. You are charged a prorated amount for the remaining time in your current billing period at the new rate. Upgrade charges are non-refundable. Your remaining time on the current plan will not be automatically refunded.

6. Plan Downgrades

When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. You continue to enjoy your current plan until then. No refund is issued for the difference in plan pricing during the remaining period.

7. Exceptional Circumstances

We understand that exceptional situations arise. Refunds outside this policy may be considered on a case-by-case basis for:

• Duplicate charges: If you were charged twice for the same billing period due to a payment processing error, we will refund the duplicate charge in full.
• Service unavailability: If the Platform experiences prolonged unavailability (more than 72 consecutive hours) due to issues on our end, you may request a service credit or prorated refund.
• School closure: If your school permanently closes, contact us for a prorated refund on any prepaid period.

8. How to Request a Refund

To request a refund:

1. Email hello@montessoricore.com from the Administrator email address on file.
2. Include your School name and the reason for the refund request.
3. If applicable, attach the Paystack transaction reference for the payment in question.

We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

9. Processing Time

Approved refunds are processed through Paystack. Once processed, the refund may take 5-10 business days to appear on your statement, depending on your bank or card issuer. Montessori Core is not responsible for delays caused by your financial institution.

10. Chargebacks

If you believe a charge is in error, please contact us before initiating a chargeback with your bank. We can typically resolve billing issues faster than the chargeback process. Schools that initiate unwarranted chargebacks may have their accounts suspended pending resolution.

11. Contact

For refund-related inquiries: